Digital Account Manager Full Time in Tokyo (M/F/D)

Start  Anytime
Location  Tokyo, Japan
Employment  Fulltime

About zooom

Integrity, focus, and excellence – our company values not only define our work, they're exactly what we look for in our team members.

zooom is since over 25 years an owner-led communication agency dedicated to building better brands through holistic marketing approaches and long-term client relationships. We prioritize passion, creativity, and calculated daring in our work. zooom specializes in sports, adventure, lifestyle, and imaging industries, combining authentic expertise and end-user insights. Our boutique agency has a global presence with offices in Austria, Tokyo, and Venice Beach, and is known for organizing high-profile events like Red Bull X-Alps and Red Bull Illume.

zooom is not your average creative agency, we pride ourselves on being approachable and down to earth. We're a dynamic team with nationalities from all over the world. Together, we inspire and aspire to push the boundaries of each and every project we engage in.

Join our dynamic team at zooom and work with top-tier clients across diverse industries such as sports (Red Bull, Schoeffel), lifestyle (SP connect, Gasteiner), retail (Yodobashi, ISHII Sports), and technology (Leica, Panasonic). Shape innovative campaigns for renowned brands and contribute to our global impact.

Position overview: Digital Account Manager

As a client facing, full-time Account Manager with focus on CX, UX and UI in our Tokyo office, you will play a crucial role in seamlessly integrating projects, people, timelines, and costs.

You'll work cross-functionally on user experience strategy, interaction design, and digital product development. Your focus will be on creating intuitive, engaging, and effective user experiences across various digital platforms, strategic planning, project management, and effective communication. Additionally, you'll be responsible for generating new business and converting leads, embracing a startup mentality to build and scale the team and operations.

It's essential to keep staying ahead of digital trends, implementing best practices, and driving innovation in our digital offerings.

Key Responsibilities

  • Generate new business opportunities and convert leads into clients.
  • Serve as the main point of contact for clients.
  • Understand client needs and present innovative solutions.
  • Maintain high standards of client service, teamwork, and innovation.
  • Collaborate with cross-functional teams including developers, product managers, designers, and stakeholders.
  • Lead the UX design process for websites, ecommerce platforms, and mobile apps.
  • Conduct user research, create user personas, and develop user journey maps.
  • Design wireframes, prototypes, and high-fidelity mockups for digital products.
  • Implement and maintain design systems for consistency across digital platforms.
  • Conduct usability testing and iterate designs based on user feedback.
  • Stay updated on the latest UX/UI trends, tools, and technologies.
  • Mentor juniors and contribute to the growth of the UX team.
  • Ensure all digital products meet accessibility standards and best practices.
  • Identify potential clients and proactively reach out to build relationships.
  • Prepare and deliver compelling pitches and proposals for UX/UI projects.
  • Manage client relationships and upsell additional services when appropriate.
  • Contribute to marketing efforts to promote the company's UX/UI capabilities.
  • Manage project timelines, resources, and budgets for UX/UI projects.

What we're looking for

  •  Experience in creative agency or leading a team in similar tasks.
  • Proven track record in sales and business development, preferably in a creative or tech-related field.
  • Startup mentality with the ability to build and scale teams.
  • 5+ years of experience in UX/UI design for websites, ecommerce, and mobile apps.
  • Strong portfolio demonstrating exceptional UI/UX work across various digital platforms.
  • Proficiency in UX design tools such as Figma, Sketch, Adobe XD, or similar.
  • Experience with prototyping tools like InVision, Principle, or Framer.
  • Familiarity with HTML, CSS, and JavaScript (for effective collaboration with developers).
  • Understanding of user-centered design processes and methodologies.
  •  Experience in conducting user research and usability testing.
  • Knowledge of accessibility standards and best practices for digital products.
  • BSc. or MSc. in Interaction Design, Human-Computer Interaction, or related field.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication, presentation, and negotiation skills.
  • Experience working in an agile environments and teams.
  • Ability to balance creative design thinking with business objectives.
  • Entrepreneurial mindset with the ability to identify and pursue new opportunities.

Language requirements

  • Business-level Japanese (BJT J1 or J1+ or native).
  • Proficiency in English (minimum TOEIC 850).

What we're looking for

  • Full-time position with office attendance required. Hybrid models are negotiable.
  • Mild business travel may be required.
  • Benefit from our English-speaking company environment.
  • New design office with latest technology in walking distance to Harajuku.


  • Negotiable based on ability, experience, and internal regulations. Please include your salary expectations.
  • Success oriented bonus payments.
  • Commuting costs compensation.
  • 20 days paid vacation.
  • New Year holidays.

If you’re ready to make an impact and join a team that values excellence and innovation, we’d love to hear from you!

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Your Journey


Join us for several months as part of your studies and learn on the job working in one of the teams. It could be in design, events or communications. It’s a great chance to gain valuable experience. 


Your first step on the career ladder! This is the entry position for graduates looking to get started. You’ll be working on big projects right from the start and learning fast as you progress. 


This is where the magic happens. You could be an account manager, graphic designer, videographer. You already have some experience and now you’re working directly with our global sports, lifestyle and photography clients.  


You’re a great motivator and thrive on taking the lead, driving projects through from concept to completion, giving direction and sharing knowledge, while developing your own experience.


Now is the time to help shape creative and strategic vision, for example as Art Director, Head of Communications or Content Creation. You’re already an experienced leader, full of ideas and ready to take on full responsibility.


The most senior leadership role – you’ll be working directly with the CEO, leading and managing a department and working on budgets, planning, strategy development, business opportunities and human resources. 

zooom at ruth


Ruth Leon-Alarcon, HR Recruiting Manager


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